WARRANTY POLICY
Aircon Nepal Pvt. Ltd. — Authorised Blue Star Distributor in Nepal
All Blue Star products sold by Aircon Nepal come with a manufacturer's warranty. This page explains what is covered, for how long, and what you need to do to keep your warranty valid.
Warranty by Product
Product Category | Product Warranty | Compressor Warranty |
Wall Mounted Split AC — Fixed Speed | 1 year | 5 years (1 year standard + 4 years additional) |
Wall Mounted Split AC — DC Inverter | 1 year | 10 years (1 year standard + 9 years additional) |
Ceiling Cassette AC — Fixed Speed | 1 year | 1 year |
Ceiling Suspended AC — Fixed Speed | 1 year | 1 year |
Floor Standing AC — Fixed Speed | 1 year | 1 year |
Ductable Split AC — Fixed Speed | 1 year | 1 year |
Water Cooler | 1 Year | 1 year |
Chest Freezer | 1 Year | 1 year |
The compressor warranty covers the compressor only. The rest of the unit is covered under the product warranty period.
What the Warranty Covers
During the warranty period, Aircon Nepal will repair or replace any part found defective against manufacturing defect.
Aircon Nepal decides whether a part is repaired or replaced, and may use an equivalent substitute part. Any part removed during warranty work becomes the property of Aircon Nepal.
If a part is repaired or replaced during the warranty period, the warranty continues for the remaining original period. It does not restart.
What the Warranty Does Not Cover
• Air filters of all types
• Plastic and metal parts
• Remote handset
• Damage from improper handling, wrong usage, or lack of maintenance
• Use other than as described in the User Manual
• Any product opened, repaired, modified or replaced by anyone other than Blue Star authorised service personnel
• Products used 24 hours a day, 365 days a year
• Use for anything other than comfort cooling or heating, such as cooling machines, materials or stored goods
• Damage from voltage spikes, lightning, flooding, or lack of proper earthing
• Transportation charges to and from the service facility, if required
Aircon Nepal's responsibility under warranty is limited to repair of the affected part. The maximum liability on any claim will not exceed the price you paid for the product or its listed price, whichever is lower.
To Keep Your Warranty Valid
1. Get it installed by us.
Installation must be carried out by Aircon Nepal or our authorised service team. Installation by anyone else will void the warranty.
2. Register the product after installation.
Register your product with Blue Star after installation. Our technician will help you with this at the time of handover.
3. Keep your invoice.
You will need to show the invoice when you claim warranty service. A photo or soft copy is acceptable.
4. Get it serviced regularly.
Damage caused by lack of maintenance is not covered. Regular servicing also keeps the unit working properly through both summer and winter.
How to Claim Warranty Service
1. Contact us with your model number, invoice and a short description of the problem.
2. Technician visit — our service team inspects the unit at your site.
3. Assessment — we confirm whether the fault is covered under warranty.
4. Repair or replacement — covered parts are repaired or replaced free of cost.
If the fault is not covered under warranty, we will tell you the repair cost before starting any work.
Visit charges may apply in some cases. We will inform you in advance.
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