Privacy Policy

Effective date: 2026/10/05

1. Who we are

This website is operated by Aircon Nepal , the authorised distributor of Blue Star air conditioners, water coolers and freezers in Nepal. This policy explains what personal information we collect when you use our online store or contact us, and how we use and protect it. By using our website, you agree to this policy.

2. Information we collect

Account and order details: your name, email address, phone number, delivery and billing addresses, and your order history when you create an account or place an order.

Service requests: your contact details, address and the details of your equipment when you request servicing, installation, repair or an Annual Maintenance Contract (AMC).

Messages: any information you send us through the contact form, email, phone or WhatsApp.

Payment information: payments are handled by third-party payment providers. We do not store your full card or banking details on our website.

Technical information: your IP address, browser type, device and pages visited, collected automatically through cookies and similar technologies.

3. How we use your information

We use your information to process and deliver your orders, arrange installation, servicing and warranty support, create and manage your account, respond to your enquiries, send order and service updates, prevent fraud, and meet our legal and accounting obligations. We may also send you offers or product updates, and you can opt out at any time.

4. Sharing your information

We do not sell your personal information. We share it only with those who need it to serve you: our delivery and installation partners and technicians, payment providers, Zoho (which hosts our website and store), Blue Star where needed for warranty or service, and authorities when required by law.

5. Cookies and third-party services

We use cookies to keep you signed in, remember your cart and complete checkout. Embedded content such as YouTube videos and Google Maps, and links to Facebook, Instagram, LinkedIn, YouTube and WhatsApp, may set their own cookies and collect data under their own privacy policies. You can block or delete cookies in your browser settings, but login, cart and checkout may stop working.

6. Data security and retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse. No online system is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes above, including warranty, accounting and legal requirements.

7. Your rights

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages. You can update your details from "My Profile" after signing in, or contact us at the address below. We may keep certain information where the law requires it.

8. Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

9. Links to other websites

Our website may link to other websites. We are not responsible for their content or privacy practices.

10. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us

Aircon Nepal, Tahachal, Soalteemod, Kathmandu
Email: info@airconnepal.com.np
Phone / WhatsApp: +977 9851355886